Business Analyst (f/m) for Document Output Business
Posted Mar 13
Swiss Post Solutions GmbH
Dettingen unter Teck, Baden-Württemberg, Germany
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Business Analyst (f/m) for
Document Output Business
100%, Germany (Dettingen)
We connect the physical and digital worlds
Transforming document processes with new technologies, creating solutions that match our customers needs and delivering professional BPO processes with a hands-on mentality - if this corresponds to your ideal working environment, Swiss Post Solutions (SPS) is the right employer for you.
As Business Analyst for our Document Output Business, based in one of our core countries, you are part of a team responsible for the continued and internationally well-balanced, profitable definition and spread of the respective solution offering. This team develops the electronic solution portfolio from a technical and product offering perspective whilst ensuring that the Standard Solution Offering is defined, documented, and communicated across multiple countries. Whilst defined as Omni channel delivery (OCS), the successful candidate will also work closely with the Physical Output delivery teams to ensure that a consistent approach to Document Output delivery is being met as well as alongside the Document Input and Mailroom delivery teams to ensure a holistic approach to the management of our client end to end document lifecycle management is met. Be part of this emerging global culture and contribute to developing inspirational and innovative ideas. Your playing field:
Support the team to develop, enhance and improve the standardized solution offering and associated internal delivery business processes
Work with Sales, Marketing, Bid Management, Global Solutions and Client Management both internally and face to face with the client, where they do not have the in-depth knowledge for an accurate solution (functional expertise)
Drive standardization of the operational processes and support teams (Service Management, Project Management, Operations) in new and existing markets
Actively contribute to deliver the new platform to the business
Actively support any remaining client migrations to the new platform
Standard business analyst activites for supporting the Core Development team with the design, evaluation and implementation of new features and functions
Support the Product Manager in scoping, defining and delivering the product roadmap
Support the Head of OCS Operations in compiling investment proposals, inter-company training and presentations and special ad-hoc projects Your profile:
Passion and proven ability to interpret customers' needs and articulate how solutions would meet those needs
University degree or vocational education with a business management or technical background
Business process analysis skills paired with the ability to evaluate the business, client and market needs
Quick learner, preferable with knowledge of omni-channel document output solutions
Project management experience preferable
Professional language skills in German (C1) and English (B2-C1) as well as strong and assertive communication skills at all levels within a business both internally and externally
Self-driven with ability to operate independently and a team player able to work towards common goals
Experience of working in a multi-country environment in a matrix organization
Flexibility with up to 20% travel required for the position (mainly Switzerland and UK) Your team:
SPS is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS' ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS' 6800 employees and specialized partners span the full range of the industry - from insurance, banking, telecommunications, media, retail to energy supply and travel & transportation - addressing customer needs in more than 20 countries.
Your chance to make a difference:
If you have a winning mentality and the ambition and desire to succeed in the role please submit your application (CV/Resume with relevant supporting documentation and references) via e-mail to .
If you would like to learn more, please contact Kerri Fabre (Head of Transformation Management Document Output), at SPS: .
Employment Type: Permanent
Other Pay Info: VB