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Graduate SAP Support Analyst Posted Oct 10
Tata Consultancy services , City, Wolverhampton, United Kingdom
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Graduate SAP Support Analyst at Tata Consultancy Services

Tata Consultancy Services is an IT services, consulting and businesssolutions organization that delivers real results to global business,ensuring a level of certainty no other firm can match. TCS offers aconsulting-led, integrated portfolio of IT, BPS, infrastructure,engineering and assurance services. This is delivered through its uniqueGlobal Network Delivery Model, recognized as the benchmark ofexcellence in software development. A part of the Tata group, Indiaslargest industrial conglomerate, TCS has over 300,000 of the worldsbest-trained consultants in 46 countries.

TCS is currently recruiting for our 2017 Graduate Programme. As part ofour Graduate Programme we are hiring a Graduate SAP Support Analyst tosupport & help with the implemention of the SAP EWM or PP Moodule.

As a Graduate SAP Support Analyst your role would be to:

Experience with ITIL methodologies

Providing 3rd Level Support

Contribute to build and functional SAP activities

Creating and updating relevant documentation such as Functional andDesign Specifications

Analysis and resolution of incoming Incidents and Service Requests

Perform and assist with root cause analysis of incidents

Engage with 3rd party vendors who are providing services

Work along with technical teams, and customer business units tounderstand users' requirements

Update knowledge management procedures and handbooks

Maintain accurate recording of support activities undertaken with thesupport calls logging Remedy system

Communicate status and update of calls and issues effectively at alllevels and during Technical calls

Keep up to date with SAP capabilities with in area of expertise

Technical Skills :

Detailed and proven experience with any of SAP Modules EWM or PP

SAP Customizing / Configuration experience with experience in EWM or PP processes

Knowledge of SAP ABAP

Working experience with Remedy ticketing system

What we require from the candidates for Graduate SAP Support Analyst:

Customer orientation and being proactive

Able to work under pressure in an organized and efficient way

Ability to manage your own workload and prioritise tasks

Good interpersonal skills with the ability to deal with internal andexternal customers - provided by Dice

Employment Type: Permanent