Business Analyst Learnings Jobs

Senior Service Desk Analyst, Helpdesk Analyst, Service Desk Team Leade Posted Mar 13
V-Source UK Ltd , Leatherhead, Surrey, United Kingdom
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Service Desk, Helpdesk, 1st Line Support, Team Leader, Windows OS, Active Directory, MS Office, ServiceNow, Service Now

An excellent opportunity has arisen with my Surrey based client. We are looking are a Team Leader/

Senior Service Desk Analyst who has experience supporting the Microsoft Suite of products including Active Directory, Windows OS and MS Office.

Our ideal candidate will have previous experience working on a busy service desk whilst approaching each incident in a logical manner against SLA's. Being the first point of contact for all IT related incidents, you will need to be articulate (written & oral), have an excellent telephone manner and be comfortable supporting users of all levels.

The key deliverables for this role are as follows:

Provide 1st Line telephone support and escalate calls to 2nd/3rd Line where necessary

Log call via call logging software (Assyst, ServiceNow)

Ensure that your queue of call is managed daily and with KPI/SLA guidelines

Providing first time fixes for incidents logged (Email/Password resets, hardware failures, email issues, Network connectivity etc.)

As the Team Lead/Senior Service Desk Analyst, you will be expected to mentor/assist junior members of the team, whilst also helping the service desk manager with any projects.

Employment Type: Permanent

Pay: 26,000 to 28,000 GBP (British Pound)
Pay Period: Annual